Terms of Sale

Jianying Chinese is run by Qilu — 78 avenue des Champs-Élysées, 75008 Paris, France.

SIRET 841 654 577 00045 · TVA non applicable, art. 293 B du CGI.

Email: contact@jianyingchinese.com

• Lesson credits: 1 credit = one 50-minute live online Mandarin lesson with Jianying; 0.5 credit = one 25-minute lesson. Lessons take place by video in your browser.
• Monthly subscriptions: 1, 2 or 3 lessons per week (4, 8 or 12 credits each month), with the option of a fixed weekly lesson time.
• Flashcard decks: digital content added to your Jìyì review space, with access for as long as the service exists.
• Online courses: recorded video lessons with their materials, with access for as long as the service exists.

You need an internet connection, a recent browser and, for live lessons, a camera and microphone.

Prices are shown in euros (EUR) and are the total you pay. VAT not applicable, article 293 B of the French General Tax Code.

Some students have a personal price agreed with us; it is shown to them before paying.

Payment is taken when you order, by card or the other methods offered on the secure payment page of our provider Stripe. If your card is in another currency, your bank converts the amount and may charge a fee; the amount we charge is always the euro price.

We may change our prices; the price shown when you order is the one you pay. For subscriptions, see section 6.

You choose a product, read the summary and the price, tick the boxes to accept these Terms of Sale and the Privacy Policy (and the withdrawal box described in section 9), then pay on the secure payment page.

The contract is concluded when the payment is confirmed. You receive a confirmation email with the details of your order, the version of these terms you accepted and your withdrawal choice.

Credits are valid for 3 months from the date they are added to your account (purchase or subscription renewal). Credits not used within 3 months expire and are not refunded. When you book, the credits that expire first are used first. Your balance and any credits expiring soon are shown in your account.

You book lessons in your calendar on the website. Cancelling or moving a lesson:

• at least 6 hours before it starts: the credit is returned to your account;
• less than 6 hours before it starts, or if you do not attend: the credit is used.

If we cancel a lesson, or it cannot take place because of a technical problem on our side, the credit is always returned.

A subscription starts on the day you pay and renews automatically every month on the same date, at the same price, until you cancel it. Each payment adds the credits of your plan (4 × lessons per week), valid 3 months.

Your renewal date and price are shown in Settings → Subscription. If we change the price of your plan, we tell you by email at least one month before it applies; you can cancel before then.

Change of plan: an upgrade applies immediately and you pay the difference for the current month; a downgrade applies from your next renewal.

Pause: you can pause your plan for 2 weeks or 1 month in Settings → Subscription. You are not charged for the paused period and it restarts automatically afterwards.

Cancellation: you can cancel at any time online in Settings → Subscription → "Cancel my subscription" → "Confirm cancellation". The cancellation is immediate: no further payment is taken; the current month is not refunded, but the credits you already received stay valid for 3 months and lessons already booked still take place. Reserved weekly times without a booked lesson are released. You receive a confirmation email.

Access is given right after payment, in your account. It is for your personal, non-commercial use: content may not be copied, shared or resold.

With a subscription you can reserve a fixed weekly lesson time within your plan. Each weekly lesson uses one credit (0.5 for 25 minutes). A week that has no credit available stays "reserved — needs a credit" until you confirm it with a credit; if it is not confirmed 48 hours before, it is released.

You have 14 days from your purchase to withdraw from it, without giving a reason. To do so, send us a clear statement — for example the model form at the end of these terms — by email to contact@jianyingchinese.com. We refund you within 14 days of receiving it, using the same payment method.

Lesson credits and subscriptions: before paying, you ask for your lessons to be able to start within the 14 days. If you then withdraw, you pay for the lessons already taken (at the price you paid per credit) and the rest is refunded. Once all the lessons you bought have been taken, the right of withdrawal no longer applies (articles L221-25 and L221-28 1° of the French Consumer Code).

Flashcard decks and online courses: before paying, you ask for immediate access and expressly give up your right of withdrawal. The right of withdrawal therefore does not apply once access has been given (article L221-28 13°).

Our digital content and services are covered by the legal guarantee of conformity (articles L224-25-12 and following of the French Consumer Code). If something does not work as described, tell us at contact@jianyingchinese.com: we will fix it within a reasonable time or, if that is not possible, reduce the price or refund you.

We do our best to provide the lessons and content as described. We are not responsible for problems caused by your own equipment or internet connection. Nothing in these terms limits your rights as a consumer.

How we use your personal data is explained in our Privacy Policy.

For any complaint, please write to contact@jianyingchinese.com; we answer as quickly as possible.

These terms are governed by French law. If you live in another country, you keep the protection of the mandatory consumer rules of that country. Disputes go to the competent courts under the applicable rules.

We may update these terms. The version accepted when you ordered applies to that order. For subscriptions, we tell you about changes by email at least one month before your next renewal; you can cancel before then.

(Complete and return this form only if you wish to withdraw from the contract.)

To: Qilu, 78 avenue des Champs-Élysées, 75008 Paris, France — contact@jianyingchinese.com

I hereby give notice that I withdraw from my contract for the following service / digital content: …

Ordered on: … · Name: … · Address: … · Date: … · Signature (only if this form is sent on paper): …