Withdrawal, credits and refunds

Credits are valid for 3 months from the date they are added to your account (purchase or subscription renewal). Credits not used within 3 months expire and are not refunded. When you book, the credits that expire first are used first. Your balance and any credits expiring soon are shown in your account.

You book lessons in your calendar on the website. Cancelling or moving a lesson:

• at least 6 hours before it starts: the credit is returned to your account;
• less than 6 hours before it starts, or if you do not attend: the credit is used.

If we cancel a lesson, or it cannot take place because of a technical problem on our side, the credit is always returned.

A subscription starts on the day you pay and renews automatically every month on the same date, at the same price, until you cancel it. Each payment adds the credits of your plan (4 × lessons per week), valid 3 months.

Your renewal date and price are shown in Settings → Subscription. If we change the price of your plan, we tell you by email at least one month before it applies; you can cancel before then.

Change of plan: an upgrade applies immediately and you pay the difference for the current month; a downgrade applies from your next renewal.

Pause: you can pause your plan for 2 weeks or 1 month in Settings → Subscription. You are not charged for the paused period and it restarts automatically afterwards.

Cancellation: you can cancel at any time online in Settings → Subscription → "Cancel my subscription" → "Confirm cancellation". The cancellation is immediate: no further payment is taken; the current month is not refunded, but the credits you already received stay valid for 3 months and lessons already booked still take place. Reserved weekly times without a booked lesson are released. You receive a confirmation email.

You have 14 days from your purchase to withdraw from it, without giving a reason. To do so, send us a clear statement — for example the model form at the end of these terms — by email to contact@jianyingchinese.com. We refund you within 14 days of receiving it, using the same payment method.

Lesson credits and subscriptions: before paying, you ask for your lessons to be able to start within the 14 days. If you then withdraw, you pay for the lessons already taken (at the price you paid per credit) and the rest is refunded. Once all the lessons you bought have been taken, the right of withdrawal no longer applies (articles L221-25 and L221-28 1° of the French Consumer Code).

Flashcard decks and online courses: before paying, you ask for immediate access and expressly give up your right of withdrawal. The right of withdrawal therefore does not apply once access has been given (article L221-28 13°).

Our digital content and services are covered by the legal guarantee of conformity (articles L224-25-12 and following of the French Consumer Code). If something does not work as described, tell us at contact@jianyingchinese.com: we will fix it within a reasonable time or, if that is not possible, reduce the price or refund you.

For any complaint, please write to contact@jianyingchinese.com; we answer as quickly as possible.

(Complete and return this form only if you wish to withdraw from the contract.)

To: Qilu, 78 avenue des Champs-Élysées, 75008 Paris, France — contact@jianyingchinese.com

I hereby give notice that I withdraw from my contract for the following service / digital content: …

Ordered on: … · Name: … · Address: … · Date: … · Signature (only if this form is sent on paper): …